Frequently Asked Questions

How are the artworks printed?
All prints are digitally printed on high-grade textured 310gsm stock, using premium quality ultrachrome inks. All artist cards are digitally printed on high-grade textured 220gsm stock using premium inks. All greeting cards are digitally printed on high-quality 325gsm textured stock. 

To ensure the maximum life of your print, we suggest the print be displayed in an area out of direct sunlight and humidity.

How are the items packaged?
All prints and cards are packaged inside a plastic cello-bag with a heavy cardboard and wrapped in a cardboard envelope for a safe journey. Each print is signed, numbered and sent with a certificate of authenticity.

What shipping methods do you use?
All orders, domestic and international, are shipped via Australia Post, provided by certified mail (with tracking number).

When will I receive my order?
Once your order is dispatched, we will provide you with your tracking number.

Postage timeframes are determined by Australia Post and will vary depending on your location.

International Buyers please note: we cannot give an exact timeframe due to customs and international shipping regulations. We cannot be held responsible for any additional customs charges or taxes. 

How do I check the status of my order?
You will receive a shipping confirmation e-mail once your order has been shipped. We will provide you with your tracking number, which you can then use to track the status of your delivery via the Australia Post website. 

How can I pay?
You can pay using our payment gateway managed by Shopify Payments. Please be assured all payments are secure using a 256-bit SSL certificate. All credit card and transaction information is protected by the same level of security used by banks. 

Can I return my print?
Products are non-refundable and returns are not accepted. This does not include your consumer guarantees as stated within Australian Consumer Law. In the unlikely case that your items arrive damaged, please contact us immediately via email to discuss replacement options. Photographic evidence will be required. 

Can I use/reproduce any of your existing images for me or my business?
All prints purchased on this website are for personal use only. All artwork is copyright to Tiziana Rinna©. You may not copy, reproduce, adapt, reprint, distribute, display or utilise in any other way any of the works featured on this site without the express written consent of Tiziana Rinna.